Orders, quotes & callbacks

Every enquiry, a tracked ticket.

Not every conversation is a booking. Product orders, quote requests, callbacks. Ferrison takes them down with the details you need, puts them in your dashboard and tells you straight away, ready to action when you're back at your desk.

Start free — £10 on us Try it live What it does
TH
Tom HayesMike's Plumbing · inbound call
00:00
Ticket #4827Capturing…
Customer
Request
Detail
Urgency
MSent to Mike · marked urgent
✓ Reference given · #4827

Watch the details lift out of the call and land in the ticket. Pick a call type.

24/7

taking down orders and enquiries

4

ways in: calls, texts, DMs and your website

1

dashboard, every request

£1

per order or enquiry captured

Two ways businesses use it

Whatever your customers get in touch for, it's built for it.

Salons use it for retail orders. Trades use it for quotes and call-outs. Same product, different jobs.

For salons & clinics

Retail orders

  • Product orders: shampoo, treatments, take-home kits
  • Priced from your own product list, never made up
  • Collection time taken down with the order
  • A confirmation and a link to check on it
For tradesmen & contractors

Quotes & call-out requests

  • Quote requests with the job, postcode and urgency captured
  • Emergencies marked urgent and sent to you straight away
  • Callback requests with the best time to ring back
  • Out-of-area jobs politely turned down, once you tell it where you work
What it does

Captures the right detail. Tells you straight away.

No more "I'll get the boss to ring you back" promises that never happen.

Captures

Captures every detail

Product, quantity, location, urgency, customer history. Ferrison asks the questions you'd ask, in the order you'd ask them.

Qualifies

Qualifies the lead

Asks the follow-ups that separate a real job from a time-waster. Out-of-area, out-of-scope, and out-of-budget calls don't fill your inbox.

Notifies

Tells you straight away

Every new order and enquiry lands in your dashboard and reaches you by email, with urgent jobs marked as urgent.

Confirms

Gives a reference

The customer leaves with a reference number, and orders get a confirmation with a link to check on them. No more wondering if their message was heard.

Callbacks

Captures callback requests

Customer says "after 5pm please". Ferrison notes the best time to ring, so you call when they can answer.

One dashboard

All in one place

Every order and enquiry in one list, with the customer's details and the full conversation beside it.

Call to ticket

From a phone call to a structured ticket.

This is what one minute of customer time looks like in your dashboard. Every detail captured and qualified, without you touching the phone.

Inbound · Mike's Plumbing
Hi, my boiler's playing up. Can you get someone out today?
Sorry to hear it. What's the issue you're seeing?
No hot water at all.
Got it. What's the address?
12 Maple Avenue
That's in our area. I've marked it urgent and passed it straight to Mike.
Start capturing

Turn every enquiry into action.

Set it up yourself with £10 of free credit and no card, or book a free 15-minute call and we'll build it with you. No subscription. No contract.

Start free — £10 on us Try it live Meet the assistant