An anxious owner at nine in the evening should not reach an answerphone. Ferrison answers, books the routine appointments and takes full details on anything urgent so your team can call straight back.
The calls that arrive after the practice closes get a real conversation rather than a recorded message.
Books consultations, vaccinations and routine check-ups at the right length, confirms them, and sends a reminder before the day.
For anything urgent it takes the symptoms, the pet, the owner and a number, and puts it straight in front of your team.
It does not diagnose and it does not advise on treatment. It captures what is happening and hands it to a vet.
Opening hours, location, consultation fees and your out-of-hours arrangements, answered from your own information.
Calls, texts and messages from the same owner stay in one conversation, so nobody has to explain twice.
Hi, my dog Bramble is due his booster, but he has also started limping on his back leg tonight.
Thanks for letting us know. I can book the booster now — we have Thursday at 10:20 or Friday at 2:40. On the limping, I am not able to advise clinically, so I will take the details and get a vet to call you back.
Thursday at 10:20 please. He started favouring it after a walk this afternoon.
Booster booked for Thursday at 10:20. I have logged that Bramble began favouring his back leg after a walk this afternoon and flagged it as urgent with your number, so the practice can ring you.
There is no monthly plan underneath this. You start with £10 of free credit, then load a prepaid balance that the assistant draws from as it works.
Roughly 85 answered calls a month at three minutes each, 55 appointments booked, and 12 urgent or general enquiries captured.
An illustrative example, not a customer result. Every line is the published rate card multiplied by the volumes shown, and nothing else is added. Prices exclude VAT.
Set it up yourself with £10 of free credit and no card, or book a free 15-minute call and we'll set it up with your consultation types, fees and out-of-hours arrangements. No subscription, no contract.