A missed call is a missed job, and the next name on the list picks it up instead. Ferrison answers while you work, takes the details and books the call-out.
Under a sink, up a ladder or driving between jobs, every call is answered instead of ringing out.
Takes the job type, the address and how urgent it is, then books the call-out into your diary and confirms it.
When a job needs pricing, it takes the name, the number and exactly what needs doing, ready for you to quote.
Call-out charge, areas covered, hours, emergency cover. Answered from what you told it, every time.
A booking page that leads with “Get a quote”, plus a chat for your own website, so jobs come in even when you are nowhere near the phone.
The customer gets a confirmation with the date, the time and what you are coming to do, then a reminder before you arrive.
Hi, my boiler is not firing at all and there is no hot water. Can someone come out?
Sorry to hear that. We cover Stockport and south Manchester, and the call-out charge is £65 including the first half hour. Are you within that area?
Yes, Heaton Moor. Today if possible.
There is a slot between 4 and 6 this afternoon. Can I take the address and a mobile number, and I will book you in?
There is no monthly plan underneath this. You start with £10 of free credit, then load a prepaid balance that the assistant draws from as it works.
Roughly 30 answered calls a month at two minutes each, a handful of texts, and 15 jobs booked in.
An illustrative example, not a customer result. Every line is the published rate card multiplied by the volumes shown, and nothing else is added. Prices exclude VAT.
Set it up yourself with £10 of free credit and no card, or book a free 15-minute call and we'll set it up with your areas, rates and availability. No subscription, no contract.