Check-ins, payments and the phone all land on one desk at the same time. Ferrison takes the calls your team cannot, books the routine appointments and captures new-patient enquiries.
Evenings, weekends and the moments the desk is with a patient. Every call is answered.
Check-ups, hygienist visits and emergency slots, booked at the right length with the right clinician.
New-patient enquiries and treatment quote requests are taken with a name, number and what they are asking about.
Answered from your own fee guide and practice information, so nobody is quoted a number you did not set.
Every booking is confirmed with the date, time and clinician, then a reminder goes out before the appointment.
Patients book check-ups and hygienist visits from your booking page or website chat, day or night, without waiting for the phone.
Hi, I need to book my hygienist appointment, and my partner is looking to register as a new patient.
Happy to help with both. For the hygienist we have Tuesday at 9:15 or Friday at 3:00 — which would you prefer?
Friday at 3:00 please. And what does registering involve?
Booked for Friday at 3:00. For your partner, new patients start with an examination appointment. Can I take their name and a number, and the team will call to get them registered?
There is no monthly plan underneath this. You start with £10 of free credit, then load a prepaid balance that the assistant draws from as it works.
Roughly 90 answered calls a month at three minutes each, 60 appointments booked, and 10 new-patient enquiries captured.
An illustrative example, not a customer result. Every line is the published rate card multiplied by the volumes shown, and nothing else is added. Prices exclude VAT.
Set it up yourself with £10 of free credit and no card, or book a free 15-minute call and we'll set it up with your appointment types, clinicians and fees. No subscription, no contract.