Patients ring at lunchtime and reach an answerphone, or wait behind the queue at the desk. Ferrison answers every one of those calls, books what it can and takes proper details for the rest.
The calls that currently hit voicemail get a real conversation instead, at any hour.
Books the right length of appointment with the right clinician, confirms it, and sends a reminder before the day.
When something needs a person, it takes the name, number and reason and puts it in front of your team.
Opening hours, location, parking, what to bring and how to prepare, answered from your own information.
It does not give clinical advice. Anything clinical or urgent is captured in full and flagged for your team to call back.
Calls, texts and online chats from the same patient stay in one conversation, so nobody has to repeat themselves.
Hello, I would like to book a physio appointment for my lower back.
Of course. An initial physiotherapy assessment runs 45 minutes. We have Wednesday at 11:00 or Thursday at 4:30 — would either work?
Thursday at 4:30. And could someone call me about whether I can claim it on my insurance?
Booked for Thursday at 4:30. I have noted the insurance question and passed it to the team with your number, and they will call you back about that.
There is no monthly plan underneath this. You start with £10 of free credit, then load a prepaid balance that the assistant draws from as it works.
Roughly 70 answered calls a month at three minutes each, 45 appointments booked, and 8 enquiries captured for callback.
An illustrative example, not a customer result. Every line is the published rate card multiplied by the volumes shown, and nothing else is added. Prices exclude VAT.
Set it up yourself with £10 of free credit and no card, or book a free 15-minute call and we'll set it up with your clinicians, appointment types and hours. No subscription, no contract.